Refund Policy

Thank you for shopping with PASSUS(“we”, “our”, “us”). We are committed to providing each customer with nice services. If you are not satisfied with your purchase, our refund policy is designed to ensure a simple and hassle-free shopping experience.

Refunds are available only if requested within 14 days of receiving the product. Refunds apply to products with quality issues or damage during shipping.

If the product is defective or damaged during shipping, please provide the following information: order number and images showing the defects or damages of the product.

Submit Request: Please submit your refund request via [winnie.yip888@icloud.com], along with necessary photos, videos, or other supporting evidence.

Refund Processing: Once the refund request is approved, we will process the refund within 5 business days. The refund will be issued to the original payment method.

Refund Amount: Refunds are limited to the product purchase amount and do not include shipping fees. In case of damage or quality issues during delivery, shipping fees may be negotiable.

Refund Timeframe: Please note that refund processing may take some time. The exact time may depend on the processing speed of your bank or payment platform.

No Returns: We do not offer refund for no reason. Refunds are only available for quality issues or damages during shipping.

Non-Refundable Situations: Refunds may not be processed if the request is not submitted within the specified time frame or if sufficient evidence is not provided.

If you have any questions or wish to request a refund, please contact us at:

PASSUS
Email: winnie.yip888@icloud.com
Website: passus.shop

We will do our best to handle your request and ensure your shopping experience is satisfactory.

Thank you for your understanding and support!